Cabinet Warranty

1. Order Confirmation & Approval

All Bello cabinetry orders are made according to the specifications approved by the customer.

By submitting an order, you confirm that:

• You are authorized to make the purchase.

• You have carefully reviewed and approved all product selections, measurements, finishes, quantities, and specifications.

• You accept full financial responsibility for the order.

• All applicable payments must be completed before products are released for pickup or delivery.

We encourage customers to review every detail carefully before finalizing an order to ensure accuracy and satisfaction.

2. Payment Terms

Custom Cabinetry Orders

Full payment is required when placing an order for custom or made-to-order cabinetry, unless otherwise agreed in writing by Bello.

Additional Services

Any applicable installation, delivery, travel, or other service fees must be paid according to the terms provided at the time of purchase.

Design & Consultation Services

Agreed-upon hourly design, consultation, or related service fees are payable within 30 calendar days of invoicing, unless otherwise specified in a separate written agreement.

3. Order Changes & Cancellations

Because Bello cabinetry is manufactured or customized to your approved specifications, all orders are considered final once confirmed and payment has been received.

• Changes to designs, dimensions, finishes, or specifications must be requested before final order approval.

• Once an order has been finalized and processed, modifications, exchanges, cancellations, and returns are generally not permitted.

• Any exceptions must be approved by Bello in writing.

We recommend carefully reviewing all order details with your Bello representative before confirming your purchase.

4. Custom Products & Special Orders

Bello offers a wide range of customizable cabinetry solutions designed to suit individual preferences and project requirements.

Since custom products are manufactured specifically for each customer, they are generally non-returnable and non-refundable once the order has been finalized.

This policy does not limit any rights or remedies available under applicable law.

5. Special Instructions & Order Details

Any special requests or instructions provided during the ordering process will be reviewed and reflected in the final order confirmation when applicable.

Please ensure that all requested modifications are clearly documented before approving your order.

Estimated delivery dates are provided for planning purposes and may change due to manufacturing, transportation, or other circumstances.

6. Production & Lead Times

Our estimated production lead times are:

• Semi-Custom Cabinetry: Approximately 7–9 weeks

• Fully Custom Cabinetry: Approximately 10 weeks

Please note:

• Expedited production is currently unavailable.

• Lead times are estimates and are not guaranteed delivery dates.

• Production schedules may vary depending on product specifications, material availability, and manufacturing conditions.

• Bello will notify customers of significant changes to the estimated schedule.

If Bello provides notice of a qualifying production delay that permits cancellation under the applicable order terms, customers must submit their cancellation request in writing within 48 hours of receiving that notice.

7. Order Pickup

Once your order is ready for pickup, Bello will provide notification by email when applicable.

• To ensure a smooth pickup experience:

• Please bring your order confirmation or pickup notification.

• All outstanding balances must be paid before products are released.

• Orders should be collected within 21 calendar days of notification.

• A storage fee of $5 per cabinet per day may apply after the 21-day period.

• Uncollected orders may be subject to additional handling or restocking fees.

• The customer or an authorized representative must be at least 18 years old and sign the required pickup documentation.

Customers are responsible for verifying the quantities and condition of materials at pickup.

8. Delivery Information

Bello will coordinate delivery once your order becomes available.

Delivery Scheduling

Our team will contact you to arrange a convenient delivery date and estimated arrival window.

Delivery Access

Standard delivery is made to the first accessible, dry, and secure location, such as a garage or the entrance of the property.

Please notify our team in advance of any special delivery requirements, including stairs, restricted access, limited parking, narrow driveways, or other site conditions.

Delivery Readiness

Customers are responsible for ensuring that their project site is ready to receive materials within the agreed delivery period.

If delivery cannot be accepted within 21 calendar days of the date specified in the final order, storage fees of $5 per cabinet per day may apply.

For customer-arranged transportation or pickup, Bello is not responsible for damage occurring after the products have been transferred to the customer's designated carrier, except as required by applicable law.

9. Installation Services

Bello may provide recommendations for qualified independent installation professionals.

Unless otherwise expressly agreed in writing:

• Independent installers operate separately from Bello.

• Installation agreements, scheduling, workmanship, and service obligations are between the customer and the selected installer.

• Any installation-related concerns should be addressed directly with the installer.

Bello is happy to assist with product information and coordination when possible.

10. Product Warranty & Support

At Bello, we stand behind the quality, craftsmanship, and durability of our products. We are committed to providing cabinetry solutions designed for lasting beauty and performance.

5-Year Limited Cabinetry Warranty

Bello provides a 5-Year Limited Warranty on all Bello cabinetry products, covering defects in materials and workmanship under normal residential use.

This warranty begins on the original date of purchase and applies to the original purchaser.

During the warranty period, Bello will, at its discretion, repair or replace any cabinetry component determined to be defective due to manufacturing or material defects, subject to the terms and exclusions outlined below.

Limited Lifetime Hardware Warranty

Independent installers operate separately from Bello.

Installation agreements, scheduling, workmanship, and service obligations are between the customer and the selected installer.

Any installation-related concerns should be addressed directly with the installer.

All hardware supplied with Bello cabinetry is covered by a

Limited Lifetime Warranty

against defects in materials and workmanship under normal residential use.

Covered hardware includes, but is not limited to:

• Cabinet hinges

• Drawer slides and runners

• Soft-close mechanisms

• Other functional cabinet hardware supplied by Bello

The Limited Lifetime Hardware Warranty remains valid for as long as the original purchaser owns the cabinetry, subject to normal use, proper maintenance, and the exclusions described below.

Bello reserves the right to repair or replace defective hardware with an equivalent product if the original component is no longer available.

Warranty Exclusions

The warranties do not cover damage or defects resulting from:

• Improper installation, misuse, abuse, or negligence

• Normal wear and tear, including cosmetic deterioration

• Accidental damage, impact, or unauthorized modifications

• Exposure to excessive moisture, humidity, heat, or extreme temperature changes

• Improper cleaning, maintenance, or use of harsh chemicals

• Natural variations in wood grain, color, and texture

• Normal expansion, contraction, or movement of natural wood materials

• Damage caused by transportation, improper storage, or third-party handling

• Commercial or non-residential use, unless expressly authorized in writing

Warranty Claim Process

If you experience an issue with your Bello cabinetry or hardware, our team is here to assist.

To submit a warranty claim:

1. Contact Bello's Sales Department with your original order information.

2. Provide photographs and a description of the issue.

3. Allow Bello to review the claim and request additional documentation or inspection if necessary.

4. Once approved, Bello will coordinate the repair or replacement of the affected component.

Replacement products may vary slightly in color, finish, or design due to material availability or product updates.

Additional Warranty Terms

• Warranty coverage is limited to the original purchaser and is non-transferable.

• Warranty service is subject to verification of the original purchase and the reported defect.

• Unless otherwise required by applicable law, installation labor, removal, reinstallation, transportation, and related expenses are not covered.

• Repair or replacement does not restart or extend the original warranty period.

• Bello's warranty obligations are subject to applicable consumer protection laws.

These warranties provide specific legal rights, and customers may have additional rights under applicable state or federal law.

11. Natural Material Characteristics & Finish Variations

Bello cabinetry is crafted using materials that may display natural variations in color, grain, texture, and appearance.

These characteristics contribute to the unique beauty of each product.

Natural Wood

Variations in grain patterns, color, and texture are normal characteristics of natural wood and are not necessarily manufacturing defects.

Stained Finishes

Staining may highlight natural wood grain and variations in appearance.

Painted Finishes

Painted cabinetry may display minor surface variations resulting from the characteristics of the underlying material and finishing process.

Wood Movement & Environmental Conditions

Changes in temperature and humidity can cause natural expansion, contraction, or minor movement in wood components.

Certain dimensional variations may fall within the manufacturer's published tolerances and may not qualify as defects.

Customers should maintain appropriate indoor environmental conditions and follow applicable product care instructions.

12. Storage & Product Care

Proper storage and handling are essential to maintaining the quality of your cabinetry.

We recommend:

• Keeping products in a clean, dry, temperature-controlled environment.

• Avoiding prolonged exposure to excessive humidity, moisture, or extreme temperatures.

• Allowing materials to acclimate to their installation environment when recommended.

• Following manufacturer guidelines for installation, cleaning, and maintenance.

Improper storage, handling, or environmental conditions may affect warranty eligibility.

13. Shipping Damage & Missing Items

We encourage customers to inspect all shipments promptly upon receipt.

If you notice damaged or missing items:

1. Photograph the affected products and packaging.

2. Note any visible shipping damage on the delivery receipt or bill of lading.

3. Contact Bello's Sales Department within 15 calendar days of receiving the shipment.

4. Provide photographs, order information, and a description of the issue.

Please do not install visibly damaged or defective products before contacting Bello for assistance.

For shipments arranged through a customer-selected carrier, freight damage claims should be submitted directly to that carrier.

These procedures do not limit rights provided by applicable law.

14. Unforeseen Delays & Circumstances

While Bello works diligently to meet estimated production and delivery schedules, certain events may occur beyond our reasonable control.

These may include natural disasters, transportation disruptions, labor interruptions, supply shortages, government restrictions, or other unforeseen circumstances.

Bello will make reasonable efforts to communicate significant delays and coordinate appropriate solutions.

15. Dispute Resolution

We value our customers and strive to resolve concerns fairly and efficiently.

If a dispute arises, we encourage customers to contact Bello directly so we can work toward a mutually acceptable resolution.

Any unresolved disputes will be handled in accordance with applicable California law and the dispute resolution provisions of the applicable purchase agreement.

Where legally permitted and agreed upon, disputes may be resolved through small claims court or binding arbitration.

Each party will generally be responsible for its own legal expenses, except where applicable law or an enforceable agreement provides otherwise.

Any limitations of liability will apply only to the extent permitted by law.

16. Customer Responsibilities & Indemnification

Customers are responsible for the proper use, care, handling, and maintenance of products purchased from Bello.

To the extent permitted by applicable law, customers agree to indemnify and hold Bello harmless from third-party claims arising from misuse, improper handling, unauthorized modifications, or installation performed by independent third parties, except to the extent caused by Bello's own conduct or legal responsibility.

17. Policy Updates

Bello reserves the right to update these Terms & Conditions as needed.

Any changes will be communicated or published through appropriate channels.

Unless otherwise agreed or permitted by law, updates will not retroactively change the terms of previously accepted orders.

Bello also reserves the right to decline or cancel orders for legitimate business reasons, subject to applicable laws and refund obligations.

18. Entire Agreement

These Terms & Conditions, together with the applicable order confirmation, invoice, and any separately executed written agreements, constitute the agreement between Bello and the customer regarding the purchase.

Any modifications or additional commitments must be confirmed in writing by an authorized Bello representative.

Verbal statements or informal communications do not modify the written agreement unless expressly confirmed in writing.

Questions? We're Here to Help.

At Bello, we believe a great customer experience begins with clear communication and dependable service.

If you have questions about your order, product specifications, delivery, or warranty support, please contact our team.

Bello — Designed for Living. Built Around You.